Salon insurance guide

Preventing chemical service claims

Chemical services are the source of many salon injury claims. Most are preventable with consistent procedure.

How claims happen

  • Scalp burns from relaxers left on too long
  • Allergic reactions to hair dye
  • Breakage from overlapping bleach
  • Eye irritation from lash adhesives

Records that help

  • Client consultation cards
  • Patch and strand test dates and results
  • Products and processing times used
  • Photos before and after
  • Notes on any complaint

See professional liability.

Frequently asked questions

Do patch tests matter for insurance?

Records of patch tests and consultations can help show reasonable care if a claim is made.

What if a client refuses a test?

Document the refusal on the client card.

Who pays if the product was defective?

The product maker may share responsibility, but the claim often reaches the salon first.

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Last updated October 15, 2026 · How we research